Shipping policy

Thank you for choosing OFLUNA! We are committed to ensuring your orders are delivered to you in a timely and efficient manner. Please review our shipping policy below for more details:

Shipping Timeframe
Orders are typically processed and shipped within 1-2 weeks (7-14 working days) from the date of purchase. Please note that shipping times may vary depending on your location, product availability, and unforeseen circumstances such as weather delays or customs processing for international orders.

Shipping Destinations
We currently ship to United States, Canada, United kingdom and Australia. If you are unsure whether we ship to your location, feel free to contact us at oflunacare@gmail.com.

Order Processing
All orders are processed on business days (Monday to Friday, excluding public holidays). Once your order has been shipped, you will receive a confirmation email with a tracking number (if applicable) to monitor your package.

Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and your delivery location. Free shipping may be available for orders over a certain amount. Check our website or promotions page for details.

Delays
While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to factors beyond our control (e.g., carrier delays, customs, or natural disasters).If your order is significantly delayed, we will notify you via email and provide updates.

Tracking Your Order
Once your order is shipped, you will receive a tracking number to monitor its progress. If you have not received your tracking information within 2 weeks, please contact us at oflunacare@gmail.com.

Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at oflunacare@gmail.com. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement.

Returns & Exchanges
For information about returns or exchanges, please refer to our [Return Policy] or contact our customer support team.

Contact Us
If you have any questions about your order or our shipping policy, feel free to reach out to us at:
- Email: oflunacare@gmail.com

Thank you for shopping with OFLUNA! We appreciate your trust and support.

OFLUNA Team***